TheraCollar.com takes your privacy seriously. Earning and keeping your trust is important. That is why we handle any personal information, such as your name, address, email address or phone number ("Personal Information") that you provide to us is important to us. This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Web Site, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.
Who May Use this Web Site
The Sites are not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Information.
The Web Site is intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to TheraCollar.com. Information sent to us will be housed on servers located in the State of Arizona, in the United States. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Statement.
Collection and Use of Personal Information
We may collect Personal Information that you provide us when you:
We may also collect Personal Information about you from our Service Providers who provide us with e-commerce related services related to the Sites.
Shopping at TheraCollar.com
If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us. We may also ask for your zip code as well, to help us improve our product and service offerings to your area. When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, and phone number. We collect this information to help prevent fraud.
When you call our Call Center about a product, delivery, billing question or for Customer Care, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.
Contests, Questions or Surveys
When you ask a question, participate in a survey or enter a contest or sweepstakes through our Web Site, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from TheraCollar.com.
Other Uses of Personal Information
TheraCollar.com also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Promotional Information and Marketing Materials
We would like to inform you of products and services, sales and special offers that might benefit you. When you shop online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Call Center or Web Site. If you would like to stop receiving such promotional information from TheraCollar.com, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.
Disclosure of Personal Information
We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to TheraCollar.com customers. We will share your Personal Information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will never disclose your telephone number, credit card account information or e-mail address without your express consent. We may also provide Personal Information to any of our affiliated businesses.
Access to Personal Information by Companies that Work with or on Behalf of TheraCollar.com
Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Sites or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services. If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.
Sale of Business
In the event that TheraCollar.com or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.
Disclosures of Personal Information in Legal Proceedings
If TheraCollar.com or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, TheraCollar.com or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, TheraCollar.com or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. TheraCollar.com or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving TheraCollar.com, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.
Privacy Preferences / Opt-Out
You may change your marketing preferences or remove yourself from our mailing list by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or by contacting us at: TheraCollar.com, PO Box 385, Young, AZ 85554 or email us at firstname.lastname@example.org.
Information Sharing Disclosure Requests
If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom Vianda or any of our affiliates has shared the Personal Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by writing to TheraCollar.com, PO Box 385, Young, AZ 85554 or email us at email@example.com. We will respond to your request for a Notice of Information-Sharing Disclosure within 30 days.
Additional Information about Our Site
Visiting Our Site
In general, you can visit our Web Site without telling us who you are or providing us with any information. The kinds of information we collect from you will vary, depending on how you use our Web Site. In addition to the information you choose to submit, our systems are set up to gather certain anonymous data to help us better understand how our Web Site is being used and how we can improve it. We collect the IP (Internet protocol) addresses of all visitors to our Web Site and other related information such as page requests, browser type, operating system and average time spent on our Web Site.
Cookies and Tracer Tags
Our Web Site uses a technology called "cookies". A cookie is a tiny element of data that our Web Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Web Site where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Web Site, you will limit the functionality we can provide when you visit our Web Site. Tracer Tags: Our Web Site may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Web Site. These tracer tags are used to help us optimize and tailor our Web Site for you and other future website visitors.
Security of Personal Information
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Web Site. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.
When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Web Site from capturing and viewing your Personal Information. Since any order information you provide to us on our Web Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Web Site.
Our Privacy Statement and Outside Links
Privacy Statement Modifications
From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Web Site or send an email describing the changes.
Contacting Us If you have any questions about our handling of Personal Information, please contact TheraCollar.com, PO Box 385, Young, AZ 85554 or email us at firstname.lastname@example.org.